Last updated August 27, 2026
Before requesting a refund
Review the product page and our Shipping & Returns guidance, then contact us with your order number and the reason for the request. Do not send merchandise back until return instructions are provided.
Approved refunds
After an approved return is received and inspected, eligible amounts are issued to the original payment method unless another remedy is agreed. Shipping, handling, rush service, gift packaging, customization, or other completed service charges may not be refundable.
Timing
We will confirm when a refund has been submitted. Banks and payment providers control how long the credit takes to appear after that point.
Cancellations and changes
Contact us as soon as possible if an order needs to be cancelled or changed. Fulfillment may begin quickly, and customized, shipped, or specially ordered items may no longer be cancellable.
Incorrect or damaged items
If we confirm that an item arrived incorrect, damaged, or defective, we will explain the available replacement, repair, return, or refund options based on the item and circumstances.